Consent & Communications Policy

CONSENT & COMMUNICATIONS POLICY

At INTIVIV™, we believe that trust, transparency, and respect for your privacy are fundamental to every interaction. This Consent & Communications Policy explains how we obtain consent, communicate with you, and manage your preferences regarding marketing, transactional messages, and other communications.

By accessing our website, creating an account, purchasing products, subscribing to our newsletters, participating in promotions, or interacting with INTIVIV™ in any way, you acknowledge and agree to this Policy.

 

1. PURPOSE OF THIS POLICY

This Policy describes:

• How INTIVIV™ obtains your consent.
• The types of communications you may receive.
• Your rights regarding marketing and promotional messages.
• How you may manage your communication preferences.
• Your responsibilities when providing contact information.

 

2. CONSENT TO COMMUNICATIONS

By providing your email address, mobile number, or other contact information, you expressly consent to receiving communications from INTIVIV™, including:

• Order confirmations.
• Payment notifications.
• Shipping and delivery updates.
• Account-related communications.
• Customer service responses.
• Educational content.
• Wellness newsletters.
• Product launches and promotions.
• Surveys and feedback requests.
• Event invitations.
• Offers and loyalty program updates.

Your consent is voluntary and may be withdrawn at any time, subject to applicable laws.

 

3. TYPES OF COMMUNICATIONS

Transactional Communications

These communications are necessary to provide products and services and may include:

• Order confirmations.
• Invoices and receipts.
• Delivery notifications.
• Password reset requests.
• Account security alerts.
• Customer support interactions.

Transactional communications are essential and may continue even if you opt out of marketing communications.

 

Marketing Communications

With your consent, INTIVIV™ may send:

• Newsletters.
• Product updates.
• Promotional offers.
• Exclusive discounts.
• Educational articles.
• Wellness content.
• New product announcements.
• Campaign and event invitations.

You may opt out of marketing communications at any time.

 

SMS and WhatsApp Communications

Where permitted by law and with your consent, INTIVIV™ may communicate through:

• SMS.
• WhatsApp.
• Messaging platforms.
• Customer support channels.

Such communications may include:

• Order updates.
• Delivery notifications.
• Promotional messages.
• Product recommendations.
• Customer service assistance.

Standard carrier charges may apply.

 

Telephone Calls

With your consent, INTIVIV™ or authorized service providers may contact you via telephone for:

• Customer support.
• Order verification.
• Feedback collection.
• Service-related communications.

We will make reasonable efforts to comply with applicable telemarketing regulations.

 

4. EMAIL COMMUNICATIONS

By subscribing or creating an account, you may receive emails regarding:

• Account activity.
• Orders and shipping.
• Promotions and offers.
• Educational and wellness content.
• Product information.

Every promotional email sent by INTIVIV™ contains an option to unsubscribe.

 

5. OPTING OUT

You may opt out of promotional communications at any time by:

• Clicking the "Unsubscribe" link in emails.
• Replying "STOP" to SMS communications where applicable.
• Contacting our support team.
• Updating communication preferences in your account settings.

Please note that transactional communications relating to orders, payments, and account security cannot be entirely disabled.

 

6. CONSENT TO ELECTRONIC RECORDS

By interacting with INTIVIV™, you consent to receiving records and communications electronically, including:

• Invoices.
• Receipts.
• Agreements.
• Notices.
• Policy updates.
• Promotional messages.

Electronic communications shall satisfy any legal requirement that such communications be in writing.

 

7. USER RESPONSIBILITIES

You represent and warrant that:

• The contact information provided is accurate.
• You are authorized to use the email address and phone number provided.
• You will promptly update inaccurate information.
• You will not provide another person's contact information without their consent.

INTIVIV™ shall not be liable for communications sent to incorrect contact information supplied by users.

 

8. THIRD-PARTY COMMUNICATION PROVIDERS

INTIVIV™ may use third-party service providers for communication services, including:

• Email marketing platforms.
• SMS providers.
• Customer support systems.
• WhatsApp Business services.
• CRM platforms.

Such providers are contractually obligated to process information responsibly and in accordance with applicable laws.

 

9. COMMUNICATION FREQUENCY

Communication frequency may vary depending upon:

• Purchases.
• Account activity.
• Promotional campaigns.
• Customer preferences.
• Subscription status.

INTIVIV™ does not guarantee a specific frequency of communications.

 

10. CONSENT FOR REVIEWS AND FEEDBACK

By submitting reviews, testimonials, ratings, photographs, videos, or feedback, you grant INTIVIV™ a non-exclusive, worldwide, royalty-free license to use such content for:

• Marketing.
• Advertising.
• Educational purposes.
• Website content.
• Social media content.

Personal information will be handled in accordance with our Privacy Policy.

 

11. AGE REQUIREMENT

INTIVIV™ products and services are intended only for adults aged 18 years and above.

By providing contact information and consenting to communications, you confirm that you are at least 18 years of age.

 

12. WITHDRAWAL OF CONSENT

You may withdraw consent for promotional communications at any time.

Withdrawal of consent shall not affect:

• Previous lawful processing.
• Transactional communications.
• Legal obligations.
• Fraud prevention activities.
• Customer support interactions.

Reasonable time may be required to process your request.

 

13. LIMITATION OF LIABILITY

INTIVIV™ shall not be liable for:

• Delayed communications.
• Technical failures.
• Carrier issues.
• Spam filters.
• Network interruptions.
• Incorrect contact details provided by users.
• Unavailability of third-party communication platforms.

 

14. CHANGES TO THIS POLICY

INTIVIV™ reserves the right to amend or modify this Consent & Communications Policy at any time.

Changes become effective immediately upon publication on the website.

Continued use of our services constitutes acceptance of the revised policy.

 

CONTACT US

For questions regarding this Consent & Communications Policy, please contact:

INTIVIV™

Email: care@intiviv.com

Website: www.intiviv.com

 

IMPORTANT NOTICE

By creating an account, subscribing to our newsletters, purchasing products, or interacting with INTIVIV™, you expressly consent to receive communications necessary for providing our products and services and, where applicable, promotional and educational communications.

You may withdraw marketing consent at any time, but certain transactional communications may continue as necessary to fulfill legal, security, and customer service obligations.

Last Updated: 20/07/2026