Shipping Policy

SHIPPING POLICY

At INTIVIV™, we understand that privacy, reliability, and convenience are essential. We are committed to ensuring that your order reaches you safely, securely, and discreetly.

 

1. ORDER PROCESSING

All orders are subject to product availability and successful payment authorization.

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During periods of high demand, promotional events, or unforeseen circumstances, processing times may be extended.

 

2. SHIPPING DESTINATIONS

INTIVIV™ currently ships across India.

International shipping may be introduced in the future. Availability and shipping timelines for international destinations may vary depending on customs regulations and local laws.

 

3. DELIVERY TIMELINES

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Tier II and Tier III Cities: 3–7 business days
• Remote Locations: 5–10 business days

These timelines are estimates only and are not guaranteed.

Delivery times may vary due to:

• Weather conditions
• Public holidays
• Courier delays
• Natural disasters
• Government restrictions
• Force majeure events
• Incorrect shipping information provided by the customer

INTIVIV™ shall not be liable for delays beyond our reasonable control.

 

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment.

INTIVIV™ may offer free shipping promotions from time to time. Such offers are subject to change without prior notice.

 

5. DISCREET PACKAGING

Your privacy matters to us.

All INTIVIV™ orders are shipped in discreet, secure packaging without revealing product details or sensitive information on the outer packaging.

The packaging is designed to ensure confidentiality and a comfortable shopping experience.

 

6. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email and/or SMS containing tracking information.

Customers may track their shipment using the tracking details provided.

Please allow up to 24 hours for tracking information to become active.

 

7. DELIVERY ATTEMPTS

Our logistics partners may attempt delivery multiple times.

If delivery cannot be completed due to:

• Incorrect address information
• Customer unavailability
• Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

 

8. ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information.

INTIVIV™ shall not be responsible for delays, losses, or non-delivery arising from incorrect addresses, incomplete details, or failure to receive the package.

Please contact our support team immediately if you need to modify your shipping details after placing an order.

Address changes cannot be guaranteed once an order has been shipped.

 

9. LOST, DAMAGED, OR DELAYED SHIPMENTS

While we work with trusted logistics partners, delays or damages during transit may occasionally occur.

If your package appears lost, damaged, tampered with, or significantly delayed, please contact our support team within 48 hours of delivery or the expected delivery date.

We will make reasonable efforts to investigate and assist you.

Resolution is subject to verification and courier partner policies.

 

10. FAILED DELIVERY OR RETURN TO ORIGIN

Packages returned to INTIVIV™ due to failed delivery attempts, refusal, or incorrect addresses may require additional shipping charges for re-shipment.

Refunds for shipping charges are generally not available in such situations.

 

11. INTERNATIONAL SHIPPING

Where international shipping is available:

• Delivery timelines are estimates only.
• Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.
• INTIVIV™ cannot guarantee customs clearance and is not responsible for delays caused by customs authorities.

Certain products may be restricted in specific jurisdictions.

Customers are responsible for ensuring compliance with local laws before placing orders.

 

12. FORCE MAJEURE

INTIVIV™ shall not be liable for delays or inability to deliver due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Pandemic events
• Government actions
• Political unrest
• Strikes
• Transportation disruptions
• Internet outages
• Acts of war

 

13. SHIPPING RESTRICTIONS

INTIVIV™ reserves the right to:

• Refuse shipment to certain locations.
• Cancel orders suspected of fraud.
• Limit quantities purchased.
• Restrict shipments where required by applicable laws or regulations.

 

14. CONTACT US

For any shipping-related questions or concerns, please contact:

INTIVIV™

Email: care@intiviv.com

Website: www.intiviv.com

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

 

IMPORTANT NOTICE

Delivery timelines are estimates only and may vary depending on location, courier performance, weather conditions, and other circumstances beyond our control.

INTIVIV™ does not guarantee specific delivery dates and shall not be liable for indirect or consequential losses arising from shipping delays.

Your privacy is important to us. Every INTIVIV™ order is shipped in discreet packaging to ensure a safe, confidential, and comfortable shopping experience.

Last Updated: 20/07/2026