Refund, Return & Cancellation Policy

REFUND, RETURN & CANCELLATION POLICY

At INTIVIV™, customer satisfaction and product integrity are of utmost importance. Due to the intimate and personal nature of our products, we maintain strict hygiene and quality standards to ensure the safety of all our customers.

Please read this policy carefully before placing your order.

 

1. ORDER CANCELLATION

Orders may be cancelled only before they are processed or shipped.

To request a cancellation, please contact us immediately at:

Email: care@intiviv.com

If your order has already been processed or dispatched, cancellation requests may not be possible.

INTIVIV™ reserves the right to accept or decline cancellation requests at its sole discretion.

 

2. RETURN POLICY

Due to hygiene, safety, and the personal nature of intimate wellness products, we do not accept returns of products that have been:

• Opened
• Used
• Unsealed
• Damaged due to misuse
• Purchased through unauthorized sellers

This policy is implemented to protect the health and safety of all customers.

 

3. ELIGIBLE RETURN OR REPLACEMENT CASES

You may be eligible for a replacement or refund if:

• You receive a damaged product.
• You receive the wrong product.
• The product is defective upon delivery.
• The package is tampered with during transit.
• The product is missing from the shipment.

Claims must be reported within 48 hours of delivery.

Supporting evidence such as:

• Photographs of the package
• Images of the product
• Unboxing videos (preferred)
• Order details

may be required for verification.

INTIVIV™ reserves the right to investigate and validate all claims before approving a refund or replacement.

 

4. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following are non-returnable:

• Opened products
• Used products
• Intimate lubricants
• Intimate oils
• Intimate moisturizers
• Intimate washes
• Mists and sprays
• Products purchased during promotional or clearance sales
• Gift cards
• Subscription boxes

Except where required under applicable consumer protection laws.

 

5. DAMAGED OR INCORRECT ORDERS

If you receive:

• A damaged product
• An incorrect item
• A missing product
• A tampered package

Please contact us within 48 hours of delivery.

After verification, INTIVIV™ may, at its sole discretion:

• Replace the product.
• Issue a store credit.
• Provide a refund.
• Offer an alternative resolution.

 

6. REFUND PROCESS

If a refund is approved, the amount will be processed to the original mode of payment.

Estimated refund timelines are:

• UPI Payments: 2–5 business days
• Credit Cards: 5–10 business days
• Debit Cards: 5–10 business days
• Net Banking: 5–10 business days
• Wallets: 2–5 business days

Processing times may vary depending on banks and payment providers.

INTIVIV™ shall not be liable for delays caused by financial institutions or payment gateways.

 

7. FAILED DELIVERY AND RETURN TO ORIGIN

If an order is returned because of:

• Incorrect address provided by the customer
• Customer unavailable during delivery attempts
• Refusal to accept delivery

shipping charges are non-refundable.

Additional shipping charges may apply for re-dispatch.

 

8. REFUSAL OF REFUND

INTIVIV™ reserves the right to decline refund or replacement requests in cases involving:

• Improper product usage
• Product misuse
• Delayed reporting
• Lack of supporting evidence
• Intentional damage
• Fraudulent claims
• Requests made after substantial use of the product

 

9. SUBSCRIPTIONS

Subscription orders may be cancelled before the next billing cycle.

Once a subscription order has been processed or shipped, cancellation may apply only to future recurring orders.

 

10. PROMOTIONAL ITEMS

Products purchased during special promotions, discount campaigns, clearance sales, bundles, or limited-time offers may not be eligible for refunds unless they arrive damaged, defective, or incorrect.

 

11. FORCE MAJEURE

INTIVIV™ shall not be liable for delays, inability to process refunds, or non-delivery caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Pandemics
• Government restrictions
• Transportation disruptions
• Strikes
• Internet outages
• Force majeure events

 

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, INTIVIV™ shall not be liable for:

• Indirect damages
• Consequential damages
• Emotional distress
• Loss of profits
• Dissatisfaction arising from individual preferences
• Allergic reactions or sensitivities resulting from improper use

Our total liability shall not exceed the purchase price of the affected product.

 

13. CONTACT US

For refund, replacement, or cancellation requests, please contact:

INTIVIV™

Email: care@intiviv.com

Website: www.intiviv.com

Customer Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST

 

IMPORTANT NOTICE

Because INTIVIV™ products are intimate wellness products intended for personal use, returns of opened or used products are generally not accepted due to hygiene and safety considerations.

We strongly recommend customers inspect their package immediately upon delivery and record an unboxing video to facilitate any damage or missing-item claims.

Nothing in this policy limits any rights available to consumers under applicable laws, including the Consumer Protection Act, 2019 and other applicable laws of India.

Last Updated: 20/07/2026